Privacy Policy

This Privacy Policy describes how TiCi NatureLab ("we", "us", or "our"), collects, uses, and safeguards your personal information when you visit ticinaturelab.com or any of our associated platforms including ticinatureacademy.org, selagenbiotech.com, and our online store. By using our website, you agree to the practices described in this policy.

1. Who We Are

TiCi NatureLab is a science-driven organisation headquartered at Satashi, Kathaltala, Near Durga Mandir, Jagacha, Howrah, West Bengal — 711112, India. We operate across three verticals: commercial aquatic ecosystem design and installation, professional nature education through TiCi Nature Academy, and wildlife biotechnology research through TiCi Biotech (Selagen Biotech).

For any privacy-related queries, you may contact us at sales@ticinaturelab.com.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly: When you fill out a contact form, request a consultation, get a quote, subscribe to our newsletter, or place an order — we collect your name, email address, phone number, and any message or project details you share.
• Automatically collected data: When you visit our website, we may automatically collect your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs through cookies and analytics tools.
• File uploads: If you upload a file through our contact form (e.g. a project brief), we store it securely on our server.
• Communication records: If you contact us by email or phone, we may retain those communications for service continuity.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, consultation requests, and quote submissions
• Deliver services, projects, and educational programs you have engaged us for
• Send you newsletters, updates, or promotional content (only if you have subscribed or consented)
• Improve our website experience, services, and content based on usage patterns
• Process orders placed through our online store
• Comply with legal obligations and protect our legitimate business interests
• Conduct internal analytics and research to improve our offerings

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing of Information

We may share your information with:

• Service providers: Trusted third-party vendors who assist us in operating our website, hosting infrastructure, email delivery, or payment processing — bound by confidentiality obligations.
• Group entities: Our associated platforms (TiCi Nature Academy, Selagen Biotech) where relevant to the service you have requested.
• Legal authorities: When required by law, court order, or to protect the rights, property, or safety of TiCi NatureLab, its users, or the public.

No personal data is shared with advertisers or third-party marketers without your explicit consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for core website functionality such as session management and form security.
• Analytics cookies: We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. This data is aggregated and anonymised.
• Preference cookies: To remember your settings and preferences across visits.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information on Google's data practices, visit policies.google.com/privacy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Enquiry and consultation records are typically retained for up to 3 years. Newsletter subscription data is retained until you unsubscribe. You may request deletion of your data at any time (see Your Rights below).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure HTTPS connections, server-side input sanitisation, rate limiting on form submissions, and access-controlled databases.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails
• Portability: Request a structured, machine-readable copy of your data where applicable

To exercise any of these rights, contact us at sales@ticinaturelab.com. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites including our blog (blog.ticinaturelab.com), our online store, TiCi Nature Academy, Selagen Biotech, and social media platforms. These sites have their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review their policies before submitting any personal information.

10. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Organisation: TiCi NatureLab (Life Science Education Trust)
• Address: Satashi, Kathaltala, Near Durga Mandir, Jagacha, Howrah, West Bengal — 711112, India
• Email: sales@ticinaturelab.com
• Phone: +91 9903243299